Dear Members and Visitors,

We would like to inform you about the processing of your personal data in relation to our practices and the "Personal Data Protection Law" No. 6698 ("Law") as the "Data Controller" of Hiba Tekstil İthalat İhracat Sanayi ve Ticaret Limited Şirketi ("Hiba").

This document outlines the personal data processed by Hiba when you become a member of the Hiba program via our website www.hiba.com.tr or through third-party applications where Hiba is featured as a logo, banner, or button. This includes interactions with the Hiba web product ("Site") or the mobile application ("Mobile Application") which may lead to making purchases through our platform and benefiting from the rewards offered. The rewards and benefits may also be processed when they are credited to your account and used in relation to purchases made at Hiba’s partner stores ("Branches") or with our partners ("Business Partners").

The usage of cookies and similar technologies on our Site and Mobile Application is also explained in our "Clarification Text on Personal Data Processed Through Cookies and Similar Tracking Technologies" available at https://hiba.com.tr/kvkk-etk.

Methods of Collecting Personal Data, Types of Personal Data We Process, and the Legal Grounds for Processing:

Membership Creation and Use of Benefits:

• Creating a Hiba site & program membership: Personal data is collected to benefit from Hiba’s site membership advantages through forms filled out on the Mobile Application/Site or automatically through settings on your mobile device. The data includes personal details such as name, surname, birthdate, gender, and location. This data is processed under the legal grounds of fulfilling a contract or protecting legitimate interests without violating fundamental rights and freedoms.

• Checking Hiba site & program membership: Personal data such as phone numbers is collected when verifying membership status on our site or mobile app, under the legal grounds of processing necessary for legitimate interests.

• Campaigns and Membership Advantages: To benefit from discounts, cashbacks, and other advantages, personal data including identity, contact, and transaction details are collected. This includes participation in campaigns run by Business Partners and verification of eligibility for such benefits. Personal data is processed based on the legal grounds of legitimate interests and contractual obligations.

Personalized Marketing, Profiling, Segmentation, and Analysis:

We collect and process personal data for personalized marketing and customer segmentation activities, profiling for campaigns, advertisements, and promotions. We also collect data for analysis of marketing efforts, which may involve location-based offers if location sharing is enabled on your device. This data is used to enhance user experience and facilitate marketing strategies.

Event and Reward Processes:

When participating in events organized by Hiba or Business Partners, personal data is processed to facilitate registration and provide membership advantages or other rewards. Data is collected via QR codes, phone numbers, and emails for event participation.

Commercial Communication Processes:

We may send personalized commercial communications, including promotions and advertisements, through various channels like SMS, push notifications, emails, or calls, once you consent to receive them.

Customer Service and Call Center Processes:

Personal data is processed to handle customer requests, complaints, and inquiries via call centers or other communication channels. This includes recording calls and managing customer service operations.

Legal and Institutional Procedures:

We process personal data to comply with legal obligations, such as fulfilling requests from official institutions or defending legal claims. This may involve providing personal data to courts, authorities, or legal counsel.

International Transfers of Personal Data:

In some cases, personal data may be transferred to our partners, suppliers, and service providers located outside Turkey. This includes data required for cloud-based services, software management, and marketing activities.

Your Rights:

You have the right to request information about your personal data processed by Hiba under Article 11 of the Law. You can exercise your rights by sending a written request to Hiba Tekstil İthalat İhracat Sanayi ve Ticaret Limited Şirketi’s customer service at the address provided below, or by sending an email to info@hibafabrics.com.

Written Request:
Please write the following on the envelope or subject line of the letter:
"Attention: Hiba Tekstil İthalat İhracat Sanayi ve Ticaret Limited Şirketi - Customer Relations Department"
Send your request to:
HALASKARGAZI MAH. SAFAK SK. NO: 47 SISLI/ ISTANBUL

Email Request:
Please write the following in the subject line of the email:
"Attention: Hiba Tekstil İthalat İhracat Sanayi ve Ticaret Limited Şirketi - Customer Relations Department"
Send your email to: info@hibafabrics.com.

Call Center Request:
You can send your requests through the following phone number:
0 (212) 291 27 49