Privacy policy

Last updated: June 21, 2026

Thank you for visiting HIBA Fabrics. This Privacy Policy explains how HIBA Fabrics collects, uses, shares, stores, and protects personal information when you visit our website, place an order, create or use a customer account, contact us, request wholesale information, order fabric swatches, subscribe to marketing, or use any of our online services.

HIBA Fabrics operates an online fabric store serving customers in Türkiye, the United States, Canada, the United Kingdom, Australia, the United Arab Emirates, Saudi Arabia, Europe, and other international destinations. Our website is powered by Shopify.

By using our website, creating an account, contacting us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

HIBA Tekstil Ticaret Ltd. Şti. is the data controller responsible for the personal information collected through this website, unless otherwise stated.

Company: HIBA Tekstil Ticaret Ltd. Şti.
Address: Halaskargazi, Şafak Sk. No:47, 34371 Şişli/İstanbul, Turkiye
Email: info@hibafabrics.com

Personal Information We Collect

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you.

Depending on how you interact with HIBA Fabrics, we may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Customer account details
• Payment and transaction information
• Order details and purchase history
• Products viewed, searched, added to cart, purchased, returned, cancelled, or reviewed
• Fabric swatch requests
• Wholesale enquiry details
• Messages submitted through contact forms, email, WhatsApp, social media, or customer support channels
• Delivery instructions and customs-related information where required for shipping
• Device information, browser type, IP address, approximate location signals, and website usage data
• Cookie, analytics, advertising, pixel, and tracking information

How We Collect Personal Information

We collect personal information in several ways:

• Directly from you when you place an order, create an account, contact us, request a wholesale quote, order swatches, subscribe to marketing, submit a form, or communicate with us.
• Automatically when you browse our website through cookies, analytics tools, pixels, log files, web beacons, and similar technologies.
• From service providers such as Shopify, payment processors, shipping partners, analytics providers, advertising platforms, tax and VAT compliance providers, and customer support tools.
• From third-party platforms when you interact with us through WhatsApp, social media, advertising platforms, or other external services.

How We Use Personal Information

We use personal information to operate our store, provide our services, process orders, support customers, improve our website, and comply with legal obligations.

We may use your information to:

• Process, confirm, and fulfil orders
• Arrange shipping, delivery, customs documentation, and tracking
• Provide order confirmations, invoices, receipts, delivery updates, and customer account services
• Process payments, refunds, cancellations, returns, and exchanges where applicable
• Respond to customer service requests
• Respond to wholesale fabric enquiries
• Assist with fabric selection, swatches, stock availability, product information, and international shipping questions
• Personalize and improve your shopping experience
• Recommend products, fabrics, swatches, colours, or related items
• Send marketing emails, promotional messages, product updates, or store news where permitted
• Show relevant advertising and measure advertising performance
• Prevent fraud, unauthorized activity, chargebacks, misuse, and security incidents
• Improve our website, products, services, operations, and customer experience
• Comply with tax, VAT, customs, accounting, legal, regulatory, and consumer protection obligations
• Protect our legal rights, customers, business, website, and services

Legal Bases for Processing

Where required by applicable law, including GDPR, UK GDPR, Türkiye KVKK, Canadian privacy laws, and other privacy laws, we rely on one or more legal bases to process personal information.

• Contract: To process orders, payments, shipping, delivery, customer accounts, returns, refunds, cancellations, and customer support.
• Consent: For email marketing, non-essential cookies, certain advertising activities, and other activities where consent is required.
• Legal obligation: To comply with tax, VAT, customs, accounting, consumer protection, regulatory, and legal requirements.
• Legitimate interests: To operate our business, prevent fraud, improve our website, respond to enquiries, secure our systems, understand customer behaviour, and provide better services.

Shopify

Our store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online.

Shopify may process personal information to help us operate our store, process transactions, manage checkout, support payments, provide analytics, detect fraud, improve platform services, and comply with applicable laws.

You can learn more about how Shopify handles personal information by reviewing the Shopify Privacy Policy: Shopify Privacy Policy.

Shopify also provides privacy controls through its privacy portal: Shopify Privacy Portal.

Customer Accounts

If you create or use a customer account, we may process information connected to your account, including your name, email address, order history, shipping address, billing address, saved preferences, and customer support activity.

Customer accounts may be used to help you view orders, manage returns or cancellations where available, update account details, and communicate with HIBA Fabrics.

Payments

Payment information is processed securely by Shopify and/or third-party payment providers. We do not directly store full credit card details on our own systems.

Payment providers may collect and process information necessary to authorize payments, verify transactions, prevent fraud, manage chargebacks, process refunds, and comply with payment regulations.

Shipping, Delivery & Customs

To deliver fabric orders, fabric swatches, retail meter orders, and wholesale fabric orders, we may share necessary personal information with courier companies, shipping providers, fulfilment partners, customs brokers, and logistics providers.

This may include your name, shipping address, phone number, email address, order details, product information, customs information, parcel value, tracking details, and delivery instructions.

For international orders, personal information may be shared with customs authorities, courier partners, import processors, or local delivery providers where necessary to complete delivery or comply with import requirements.

VAT, Tax & Compliance Services

Where required for VAT, tax, accounting, customs, or regulatory compliance, we may share order and transaction information with tax compliance providers, accounting providers, VAT reporting services, government authorities, or customs authorities.

If we use a VAT compliance provider, including services such as EAS Project where applicable, the information shared may include transaction details, order value, product details, billing address, shipping address, tax identification information where required, and VAT-related information.

This information is used for tax calculation, VAT reporting, customs documentation, accounting, compliance, and legal obligations.

Cookies and Similar Technologies

We use cookies, pixels, tags, log files, web beacons, and similar technologies to operate our website, remember preferences, analyze website performance, improve customer experience, support security, and support advertising.

Cookies and similar technologies may collect information such as IP address, browser type, device type, operating system, pages viewed, products viewed, items added to cart, checkout activity, referral source, approximate location, and interaction with advertisements.

Where required by law, non-essential cookies, analytics cookies, and advertising cookies are used only with your consent.

You can manage cookie preferences through your browser settings, cookie banner, device settings, or available privacy controls.

Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use our website, measure marketing performance, improve product pages, and show relevant advertisements.

These tools may collect browsing activity, device information, approximate location, referral source, shopping behaviour, product interactions, and interactions with our website or advertisements.

You may be able to opt out of certain advertising or analytics tracking through your browser settings, device settings, platform settings, cookie preferences, Global Privacy Control, or other applicable privacy tools.

Email Marketing

If you subscribe to our newsletter, create an account, make a purchase, or otherwise agree to receive marketing communications, we may send emails about new fabrics, fabric swatches, product launches, wholesale updates, promotions, styling ideas, and store news where permitted by law.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@hibafabrics.com.

WhatsApp, Social Media & Third-Party Communication Channels

If you contact HIBA Fabrics through WhatsApp, social media, or another third-party communication platform, the information you provide may also be processed by that platform according to its own privacy policy.

We may use these channels to respond to wholesale enquiries, fabric questions, shipping questions, order support requests, customer service messages, and product availability questions.

Please avoid sending sensitive personal information through unsecured third-party communication channels unless necessary.

How We Share Personal Information

We do not sell your personal information in the traditional sense. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly, and certain advertising or analytics activities may fall within those definitions.

We may share personal information with:

• Shopify and Shopify-related services
• Payment processors and fraud prevention providers
• Shipping, courier, fulfilment, customs, and logistics partners
• Tax, VAT, accounting, and customs compliance providers
• Analytics providers
• Advertising and marketing platforms
• Email marketing and customer support providers
• IT, hosting, security, website, and platform service providers
• Professional advisors, including lawyers, accountants, consultants, and insurers
• Government authorities, regulators, courts, customs authorities, or law enforcement where required by law
• Business successors in the event of a merger, acquisition, restructuring, sale, or transfer of assets

International Data Transfers

Because HIBA Fabrics serves customers internationally and uses global service providers, your personal information may be transferred, stored, or processed outside your country of residence.

This may include transfers to Türkiye, Canada, the United States, the United Kingdom, the European Economic Area, and other countries where we or our service providers operate.

Where required by law, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain order, invoice, payment, tax, VAT, customs, accounting, shipping, and transaction records for the period required by applicable laws.

We may also retain information where necessary to resolve disputes, prevent fraud, manage chargebacks, enforce agreements, comply with legal obligations, or protect our rights.

When personal information is no longer needed, we will delete, anonymize, or securely retain it according to applicable legal and business requirements.

Security

We use reasonable technical, administrative, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, platform, payment system, courier system, or internet transmission is completely secure. Customers should also take care to protect their account credentials and avoid sending sensitive information through unsecured channels.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at info@hibafabrics.com so we can review and delete the information where appropriate.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information
• The right to request restriction of processing
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to request data portability
• The right to opt out of certain targeted advertising, sale, or sharing where applicable
• The right to appeal certain privacy decisions where applicable
• The right to lodge a complaint with a data protection authority where applicable

To exercise your rights, please contact us at info@hibafabrics.com.

We may need to verify your identity before responding to a privacy request. We will respond to privacy requests within the timeframe required by applicable law.

Rights Under GDPR and UK GDPR

If you are located in the European Economic Area or the United Kingdom, you may have rights under GDPR or UK GDPR, including the right to access, correct, delete, restrict processing, object to processing, request portability, and withdraw consent where applicable.

You may also have the right to lodge a complaint with your local data protection authority.

Where we rely on legitimate interests, you may have the right to object to processing based on your particular situation.

Rights Under Türkiye KVKK

If you are located in Türkiye, you may have rights under the Turkish Personal Data Protection Law No. 6698, known as KVKK.

Under KVKK, you may have the right to learn whether your personal data is processed, request information about processing, learn the purpose of processing, know whether data is used in accordance with its purpose, know the third parties to whom data is transferred domestically or abroad, request correction of incomplete or inaccurate data, request deletion or destruction where applicable, object to certain automated outcomes, and request compensation if you suffer damage due to unlawful processing.

KVKK requests may be sent to info@hibafabrics.com or mailed to: Halaskargazi, Şafak Sk. No:47, 34371 Şişli/İstanbul, Turkiye.

Rights Under Canadian Privacy Laws

If you are located in Canada, you may have rights under Canadian privacy laws, including the right to access personal information, request correction, ask questions about our privacy practices, and challenge compliance where applicable.

Privacy requests may be sent to info@hibafabrics.com.

United States Privacy Rights

If you are located in the United States, certain state privacy laws may provide rights regarding access, deletion, correction, portability, targeted advertising, sale, sharing, and opt-out choices where applicable.

To submit a privacy request or opt-out request, please contact us at info@hibafabrics.com.

Where required by applicable law, you may also have the right not to be discriminated against for exercising your privacy rights.

Global Privacy Control

Where required by applicable law, we may recognize browser-based opt-out signals such as Global Privacy Control for certain privacy choices.

Third-Party Websites and Links

Our website may contain links to third-party websites, tools, social platforms, payment providers, courier websites, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third parties before providing personal information.

Automated Decision-Making and Personalization

We may use automated tools to personalize product recommendations, improve customer experience, prevent fraud, detect suspicious activity, support marketing, and improve website functionality.

These activities are not intended to produce legal or similarly significant effects without human involvement.

Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track signals. Where required by applicable law, we may recognize legally required opt-out signals such as Global Privacy Control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, Shopify services, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date above. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

Contact HIBA Fabrics

If you have questions about this Privacy Policy, your personal information, privacy rights, cookies, marketing preferences, or data protection requests, please contact us:

HIBA Tekstil Ticaret Ltd. Şti.
Halaskargazi, Şafak Sk. No:47
34371 Şişli/İstanbul
Turkiye
Email: info@hibafabrics.com