Dear Customers and Visitors,

We would like to inform you about the processing of your personal data in relation to our practices and the "Personal Data Protection Law" No. 6698 ("Law") as the "Data Controller", Hiba Kumaş, trading as HIBA FABRICS ("HIBA"), located at 159 Colliston Crescent, Ottawa, ON K1V 2J6, Canada. Orders are fulfilled and shipped from Istanbul by our fulfilment partner HIBA Tekstil Ticaret Ltd. Şti., Halaskargazi, Şafak Sk. No:47, 34371 Şişli/İstanbul, Türkiye, which processes order and delivery data on HIBA's behalf.

This document outlines the personal data processed by HIBA when you visit our website www.hibafabrics.com ("Site"), create or use a customer account, place an order, order fabric swatches, request wholesale information, subscribe to marketing, or contact us. It should be read together with our Privacy Policy.

The use of cookies and similar technologies on our Site is explained in the "Cookies and Similar Technologies" section of our Privacy Policy. You can manage your choices on our Your Privacy Choices page.

Methods of Collecting Personal Data, Types of Personal Data We Process, and the Legal Grounds for Processing:

Orders and Customer Accounts:

• Placing an order: Personal data is collected through the checkout forms on our Site to process, confirm, and fulfil orders, process payments, refunds, cancellations, and returns, and arrange shipping, delivery, and customs documentation. The data includes identity and contact details such as name, surname, email address, phone number, billing and shipping address, and order and transaction information. This data is processed under the legal grounds of the establishment and performance of a contract and compliance with legal obligations.

• Creating and using a customer account: If you create or use a customer account, we process information connected to your account, including your name, email address, order history, addresses, saved preferences, and customer support activity, under the legal grounds of the performance of a contract and our legitimate interests, provided that your fundamental rights and freedoms are not harmed.

• Fabric swatches and wholesale enquiries: Personal data such as identity, contact, company, and enquiry details are collected when you order fabric swatches or request wholesale information, under the legal grounds of the performance of a contract and our legitimate interests.

Personalized Marketing, Analysis, and Advertising:

We collect and process personal data to personalize and improve your shopping experience, recommend products, measure website and advertising performance, and show relevant advertisements. This may involve device information, IP address, approximate location signals, and website usage data collected through cookies and similar technologies. Where required by law, non-essential cookies, analytics, and advertising activities are carried out only with your explicit consent.

Commercial Communication Processes:

We may send commercial electronic communications, including new fabrics, product launches, wholesale updates, promotions, and store news, through channels such as email or SMS, only once you consent to receive them. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@hibafabrics.com.

Customer Service Processes:

Personal data is processed to handle customer requests, complaints, and inquiries submitted through contact forms, email, WhatsApp, social media, or other customer support channels.

Legal and Institutional Procedures:

We process personal data to comply with legal obligations, such as tax, VAT, customs, accounting, and consumer protection requirements, fulfilling requests from official institutions, or defending legal claims. This may involve providing personal data to courts, authorities, or legal counsel.

Transfers of Personal Data:

Personal data may be shared, to the extent necessary, with Shopify and Shopify-related services, payment processors and fraud prevention providers, shipping, courier, fulfilment, customs, and logistics partners, tax, VAT, accounting, and customs compliance providers, analytics, advertising, email marketing, and customer support providers, IT, hosting, and security providers, professional advisors, and government authorities, courts, or law enforcement where required by law.

International Transfers of Personal Data:

Because HIBA serves customers internationally and uses global service providers, personal data may be transferred to, stored, or processed in countries outside Türkiye, including Canada, the United States, the United Kingdom, and the European Economic Area. Such transfers are carried out in accordance with Article 9 of the Law, using appropriate safeguards where required.

Data Retention:

We retain personal data only for as long as reasonably necessary for the purposes described above, unless a longer retention period is required or permitted by law, such as for order, invoice, tax, VAT, customs, and accounting records.

Your Rights:

You have the right to request information about your personal data processed by HIBA under Article 11 of the Law. You can exercise your rights by sending a written request to HIBA at either address provided below, or by sending an email to info@hibafabrics.com.

Written Request:
Please write the following on the envelope or subject line of the letter:
"Attention: HIBA FABRICS (Hiba Kumaş) - Customer Relations Department"
Send your request to:
159 Colliston Crescent, Ottawa, ON K1V 2J6, Canada
or c/o HIBA Tekstil Ticaret Ltd. Şti., Halaskargazi, Şafak Sk. No:47, 34371 Şişli/İstanbul, Türkiye

Email Request:
Please write the following in the subject line of the email:
"Attention: HIBA FABRICS (Hiba Kumaş) - Customer Relations Department"
Send your email to: info@hibafabrics.com

Phone Request:
You can send your requests through the following phone number:
+90 546 778 30 31