Refund policy
Thank you for shopping with HIBA Fabrics. We want every customer to feel confident when ordering fabric, swatches, retail meter quantities, and wholesale fabric orders from us.
This policy applies store-wide to purchases made from HIBA Fabrics, including international orders and orders shipped to customers in the European Union, unless a different rule is required by applicable law.
Because most of our fabrics are sold by the meter and cut specifically to the length requested by each customer, our return and refund policy is different from standard ready-made products. Please review this policy carefully before placing your order.
Cancellations Before Fulfillment
You may request to cancel your order at any time before the item or order is fulfilled.
If your order has not yet been fulfilled, we will cancel the order and issue a refund to your original payment method where possible.
Once an item or order has been fulfilled, dispatched, shipped, or handed over to the carrier, it can no longer be cancelled. If your order has already been fulfilled, any return or refund request will be handled according to the rest of this policy.
Cut Fabric Orders
Most HIBA Fabrics products are sold by the meter and cut according to the length selected by the customer at checkout.
Once fabric has been cut to the length requested in your order and the item or order has been fulfilled, it cannot normally be returned, exchanged, or refunded for change of mind. This applies to fabric sold by the meter, custom lengths, special requests, and wholesale cut orders.
Cut fabric is prepared specifically for your order and cannot usually be resold in its original condition.
This rule does not affect your legal rights if the fabric arrives damaged, defective, incorrect, or not as described.
Return Window
For eligible returns, the return window is 14 days starting from the delivery of the last item in the order.
If your order contains multiple items delivered separately, the 14-day return window starts from the day the last item in your order is delivered.
Return requests made after the return window may not be accepted unless required by applicable law.
Weekend and Public Holiday Extension
If any cancellation, return, withdrawal, reporting, or refund-related deadline in this policy falls on a Saturday, Sunday, or public holiday, the deadline will be extended to the next business day.
A business day means Monday to Friday, excluding public holidays.
European Union 14-Day Withdrawal Right
If your order is shipped to a customer in the European Union, you may have the right to withdraw from an eligible online purchase within 14 days without giving a reason.
For eligible items, the 14-day withdrawal period starts from the day you, or a third party nominated by you other than the carrier, receives the goods. If your order contains multiple items delivered separately, the 14-day period starts from the day the last item is delivered.
However, the EU withdrawal right does not normally apply to goods made to the customer’s specifications or clearly personalised. Because fabric sold by the meter is cut to the specific length requested by the customer, cut fabric, custom fabric lengths, special-order fabric, and wholesale cut orders are normally excluded from change-of-mind returns once they have been fulfilled.
This exclusion does not apply where the item is confirmed to be damaged, defective, incorrect, or not as described.
How to Start a Return, Withdrawal, Refund, or Cancellation Request
To start a return, withdrawal, refund, damaged item, incorrect order, or cancellation request, please contact us before sending anything back.
You can start a request by contacting us at info@hibafabrics.com or through your customer account here: https://shopify.com/56368365750/account.
Please include your order number, your name, the item you are contacting us about, and the reason for your request.
For damaged, defective, incorrect, or not-as-described items, please also include clear photos or videos showing the issue.
Items sent back to us without first requesting approval may not be accepted.
Approved returns must be sent to the following address:
HIBA Fabrics
Halaskargazi, Şafak Sk. No:47
34371 Şişli/İstanbul
Turkiye
Return-After-Notice Timing
For eligible EU withdrawal returns, once you have notified us that you wish to withdraw from an eligible purchase, you must send the item back without undue delay and no later than 14 days from the day you informed us of your withdrawal.
For other approved returns, we will provide return instructions after reviewing your request.
Condition of Returned Items
If a return is approved, the item must be returned in its original condition.
Returned items must be unused, unwashed, unaltered, unsewn, unmarked, free from stains, odours, damage, or signs of use, and returned with any original packaging where applicable.
Fabric must not be cut further, washed, sewn, altered, marked, damaged, scented, or used after delivery if you intend to report an issue or request a return.
If an item is returned in a condition that reduces its value, we may reduce the refund where permitted by applicable law.
Damaged, Defective, Incorrect, or Not-as-Described Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible so we can review the issue and make it right.
Please include your order number, clear photos or videos of the issue, and a short explanation of the problem.
If we confirm that we sent the wrong fabric, wrong swatch, incorrect item, or that the product arrived damaged, defective, or not as described, we may offer a replacement, store credit, partial refund, full refund, or another appropriate solution depending on the situation and applicable law.
If a return is required because of a confirmed error by HIBA Fabrics or a confirmed damaged, defective, incorrect, or not-as-described item, HIBA Fabrics will be responsible for the return shipping cost, unless otherwise required by applicable law.
This policy does not limit any rights you may have under applicable consumer protection laws.
Non-Returnable Items
The following items cannot normally be returned, exchanged, or refunded unless they are confirmed to be damaged, defective, incorrect, or not as described:
- Cut fabric after the item or order has been fulfilled
- Custom fabric lengths after the item or order has been fulfilled
- Fabric sold by the meter after the item or order has been fulfilled
- Wholesale cut fabric orders after fulfillment
- Bulk fabric orders after fulfillment
- Roll orders after fulfillment
- Special-order products after fulfillment
- Used fabric
- Washed fabric
- Altered or sewn fabric
- Fabric that has been marked, damaged, scented, stained, or changed after delivery
- Swatches, unless incorrect or defective
- Gift cards
- Sale or clearance items, unless required by applicable law
Fabric Swatches
We strongly recommend ordering a fabric swatch before purchasing larger quantities if colour accuracy, texture, weight, transparency, stretch, shine, or drape are important for your project.
Swatches help you review the fabric in person before placing a retail meter order, bridal fabric order, abaya fabric order, eveningwear fabric order, modest fashion fabric order, or wholesale fabric order.
Fabric swatches are normally final sale unless we sent the wrong swatch or the swatch arrives damaged, defective, or not as described.
Colour, Texture & Product Appearance
We work carefully to provide high-quality product images and detailed fabric descriptions.
However, fabric colour may appear differently depending on screen settings, monitor calibration, mobile devices, lighting conditions, photography, and fabric surface reflection.
Slight differences in colour, texture, shine, drape, stretch, weight, transparency, or appearance are not normally considered defects.
For this reason, we recommend ordering a swatch before purchasing larger quantities, especially where exact colour, texture, shine, transparency, or drape is important.
Measurement & Cutting Tolerance
Fabric is measured and cut with care.
Minor measurement variations can occur due to fabric handling, fabric stretch, rolling, cutting method, or material behaviour.
Small cutting or measurement variations are not normally considered defects unless they are significant and affect the normal use of the fabric.
Return Shipping Costs
For approved change-of-mind returns, eligible withdrawal returns, or other approved returns where HIBA Fabrics is not at fault, the customer is responsible for providing and paying for return shipping unless otherwise required by applicable law.
If the return is due to a confirmed error by HIBA Fabrics or a confirmed damaged, defective, incorrect, or not-as-described item, HIBA Fabrics will be responsible for the return shipping cost, unless otherwise required by applicable law.
We recommend using a tracked shipping service for approved returns. HIBA Fabrics is not responsible for return parcels that are lost, delayed, damaged, or not delivered to us unless the return shipping was arranged by HIBA Fabrics.
Restocking Fee
For approved change-of-mind returns or other approved returns where HIBA Fabrics is not at fault, a 10% restocking fee may be deducted from the refund amount where permitted by applicable law.
The restocking fee helps cover handling, inspection, repackaging, administrative processing, and return management costs.
A restocking fee will not be charged where the return is due to a confirmed error by HIBA Fabrics or a confirmed damaged, defective, incorrect, or not-as-described item.
For EU statutory withdrawal returns, any deduction will only be applied where permitted by applicable law, including where the value of the returned item has been reduced because of handling beyond what is necessary to inspect the goods.
Where applicable law does not allow a restocking fee or deduction for a specific return, we will handle the refund according to the applicable legal requirements.
Refunds
If your refund is approved, it will be processed back to your original payment method where possible.
For eligible EU withdrawal returns, we will refund the product price and the standard outbound delivery cost where required by applicable law.
We do not refund any extra cost paid for premium, express, upgraded, or non-standard delivery if you selected a delivery method more expensive than the standard delivery option offered at checkout.
For approved returns where HIBA Fabrics is not at fault, return shipping costs and any applicable 10% restocking fee may be deducted from the refund amount where permitted by applicable law.
For eligible EU withdrawal returns, we may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever happens first.
For approved non-EU returns or other approved refunds, we will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will normally be processed within 10 business days.
Please remember that your bank, card issuer, or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@hibafabrics.com.
Original Shipping Fees, Customs Duties, VAT & Import Charges
Original shipping fees, customs duties, VAT, import taxes, brokerage fees, and local delivery charges are not normally refundable by HIBA Fabrics unless required by applicable law or unless the refund is due to a confirmed error by HIBA Fabrics or a confirmed damaged, defective, incorrect, or not-as-described item.
For eligible EU withdrawal returns, we will refund the standard outbound delivery cost where required by applicable law, but not any extra cost for premium, express, upgraded, or non-standard delivery chosen by the customer.
International Orders
HIBA Fabrics ships fabric orders worldwide, including to customers in Turkiye, the United States, Canada, the United Kingdom, Australia, the United Arab Emirates, Saudi Arabia, Europe, and many other destinations.
International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or local charges applied by their country unless otherwise stated during checkout or unless otherwise required by applicable law.
If an international parcel is refused, unclaimed, or returned because customs duties or import charges were not paid, any refund may be reduced by shipping costs, return shipping costs, customs fees, or other charges incurred, unless otherwise required by applicable law.
Wholesale Fabric Orders
Wholesale fabric orders, bulk orders, roll orders, and special sourcing requests are normally final sale once fulfilled, dispatched, or shipped.
Wholesale customers should carefully review fabric details, colour, stock availability, quantity, shipping terms, and suitability before confirming an order.
Swatches are recommended before larger wholesale purchases whenever possible.
Exchanges
We do not normally offer exchanges for cut fabric, custom lengths, swatches, or wholesale orders after fulfillment.
If you need a different fabric, colour, or quantity, please contact us before placing a new order so our team can help guide you.
EU Withdrawal Form
If you are an EU customer and wish to exercise your withdrawal right for an eligible item, you may contact us using the customer account link above, email us, or use the form below.
To: HIBA Fabrics, info@hibafabrics.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Where local law requires a different remedy, cancellation right, return right, repair, replacement, refund, or other solution, we will handle the request according to the applicable legal requirements.
Contact HIBA Fabrics
If you have questions about returns, refunds, cancellations, damaged fabric, incorrect orders, wholesale fabric orders, or fabric suitability, please contact us before placing your order.
Email: info@hibafabrics.com