Shipping policy
Thank you for shopping with HIBA Fabrics. We are delighted to ship fabric, fabric swatches, retail meter orders, and wholesale fabric orders to customers in Türkiye and worldwide.
HIBA Fabrics proudly serves customers across Türkiye, the United States, Canada, the United Kingdom, Australia, the United Arab Emirates, Saudi Arabia, Europe, and many other international destinations.
This shipping policy applies store-wide to purchases made from HIBA Fabrics, including retail orders, fabric swatches, cut fabric orders, wholesale orders, bulk fabric orders, and international shipments, unless otherwise stated at checkout or required by applicable law.
Free Shipping
Türkiye: Free shipping is available on eligible orders over TL 750.
International destinations: Free shipping is available on eligible international orders over USD $249.
Free shipping eligibility is calculated at checkout. Free shipping does not include customs duties, VAT, import taxes, brokerage fees, remote area surcharges, or other local charges that may be applied by the destination country, courier, customs authority, or local government.
Some wholesale, bulk, oversized, heavy, remote-area, or special shipping orders may require a custom shipping quotation or may be excluded from free shipping unless otherwise stated at checkout.
Order Processing Time
Most orders require processing time before shipment. Processing includes order review, payment confirmation, fabric preparation, cutting, packing, quality checking, and handover to the courier.
Because many of our fabrics are sold by the meter and cut according to the quantity selected by the customer, cut fabric orders may require additional preparation time before shipment.
Most retail fabric and swatch orders are processed within 1–5 business days, depending on order volume, fabric availability, cutting requirements, packaging requirements, and peak seasonal periods.
Wholesale, bulk, roll, special-order, or large-quantity fabric orders may require additional processing time. If extra preparation time is needed, we may contact you with an update.
Business days are Monday to Friday, excluding public holidays.
Shipping Rates & Delivery Estimates
Shipping options, estimated delivery times, taxes, VAT, duties, and any applicable import charges are displayed during checkout where applicable.
Delivery estimates begin after the order has been fulfilled and handed over to the courier. Processing time is separate from shipping time.
Delivery times are estimates only and are not guaranteed unless a guaranteed delivery service is specifically stated at checkout.
Shipping and processing times may be slower during sales, public holidays, customs delays, courier delays, weather disruptions, high-volume periods, and peak seasonal periods.
Türkiye Shipping
Türkiye orders are shipped through local courier services. Tracking may be available depending on the courier and service selected.
Once your order has been prepared and shipped, tracking information will be sent by email where available.
Most Türkiye orders arrive within 1–7 business days after shipment, depending on your location, selected service, courier performance, public holidays, and peak delivery periods.
GCC Shipping
We regularly ship fabric orders to Gulf countries, including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.
GCC orders are typically shipped using DHL or another suitable international courier service and usually include tracking.
Once your shipment is prepared and handed over to the courier, you will receive a notification email with tracking information where available.
Most GCC deliveries arrive within 3–10 business days after shipment, depending on destination, courier performance, customs processing, and local delivery conditions.
Worldwide Fabric Shipping
HIBA Fabrics ships globally and works with reliable international shipping partners to provide suitable worldwide delivery options for fabric, swatches, and wholesale orders.
We regularly ship fabric orders, fabric swatches, and wholesale fabric shipments to customers in the United States, Canada, the United Kingdom, Australia, the United Arab Emirates, Saudi Arabia, Europe, and many other international destinations.
Orders to most countries include tracking. Once your order has been shipped and a tracking number has been issued, your package may arrive within 4–14 business days depending on your location, courier service, customs processing, and local delivery conditions.
For addresses where DHL or a preferred courier service is limited, alternative international shipping options may be used. Delivery times for these destinations may be longer and can depend on courier availability, customs clearance, local postal services, and remote-area delivery conditions.
Tracking Information
When tracking is available, you will receive tracking information by email after your order has been fulfilled and handed over to the courier.
Tracking updates may take 24–72 hours to appear after the courier receives the parcel.
For international shipments, tracking may pause or update slowly while the parcel is in customs, in transit between countries, or being transferred to a local delivery partner.
Customs, Duties, VAT & Taxes
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, clearance fees, or other government charges depending on the destination country.
Where taxes, VAT, or duties are collected at checkout, they will be shown during the checkout process where applicable.
If these charges are not collected at checkout, they may be collected by the courier, customs authority, or local government before delivery.
Any additional customs duties, VAT, taxes, import charges, brokerage fees, or clearance fees charged at the border are the responsibility of the customer unless otherwise stated during checkout or required by applicable law.
HIBA Fabrics cannot control customs processing times, customs inspections, import restrictions, or charges imposed by destination countries.
EU & International Customers
For customers in the European Union and other international destinations, any applicable taxes, VAT, duties, or import charges will be handled according to the checkout setup, shipping method, destination country rules, and applicable law.
If import charges are due on delivery and are not paid by the customer, the courier or customs authority may hold, delay, return, or dispose of the parcel according to local rules.
Customers are responsible for checking whether fabric imports are subject to any restrictions, duties, taxes, or special requirements in their destination country before placing an order.
Incorrect, Incomplete, or Undeliverable Addresses
Please make sure your shipping address, phone number, email address, postal code, and delivery details are correct before placing your order.
HIBA Fabrics is not responsible for delays, failed deliveries, returned parcels, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept the parcel, or failure to collect the parcel, the customer may be responsible for the original shipping cost, return shipping cost, reshipping cost, customs charges, and any other charges incurred, unless otherwise required by applicable law.
Refused, Unclaimed, or Returned Parcels
If an order is refused, unclaimed, or returned because customs duties, VAT, import taxes, brokerage fees, or local charges were not paid, any refund may be reduced by shipping costs, return shipping costs, customs fees, courier charges, or other costs incurred, unless otherwise required by applicable law.
If you would like the order to be shipped again, additional shipping charges may apply.
Lost, Delayed, or Damaged Shipments
If your shipment appears delayed, lost, damaged, or marked as delivered but not received, please contact us as soon as possible at info@hibafabrics.com.
We will review the issue and, where appropriate, assist with courier tracking, delivery investigation, or claim support.
For damaged parcels, please keep all packaging materials and take clear photos or videos of the outer package, shipping label, inner packaging, and damaged item. This helps us review the issue and contact the courier if needed.
Courier investigations and claims may take additional time depending on the courier and destination country.
Split Shipments
Some orders may be shipped in more than one parcel due to item availability, fabric quantity, order size, packaging requirements, courier restrictions, or warehouse handling needs.
If your order is split into multiple shipments, you may receive more than one tracking number.
Wholesale, Bulk & Large Fabric Orders
Wholesale fabric orders, bulk orders, roll orders, and large-quantity shipments may require special packing, additional processing time, custom shipping rates, freight service, or courier quotation.
For large orders, we may contact you after purchase if shipping requires confirmation, adjustment, or a custom quotation.
Wholesale and bulk customers should review shipping terms, delivery timelines, customs requirements, and destination-country import rules before confirming an order.
Carbon Neutral Shipping
Where available, HIBA Fabrics aims to support more responsible shipping practices and sustainability initiatives connected to the environmental impact of delivery.
Transportation used to ship orders can generate carbon emissions, and we may participate in shipping-related sustainability or carbon removal initiatives where supported by our platform, courier partners, or store settings.
You can learn more about Shopify’s carbon removal initiative here.
Shipping Restrictions
We may be unable to ship to certain countries, regions, remote areas, restricted locations, military addresses, PO boxes, or destinations where courier service is unavailable or limited.
If we are unable to ship to your address after an order has been placed, we will contact you to discuss available options.
Contact HIBA Fabrics
If you have questions about shipping, delivery, customs, tracking, wholesale fabric shipping, or international fabric orders, please contact us before placing your order.
Email: info@hibafabrics.com